Thank you for visiting Green Culture online store. We respect your privacy and are willing to provide you with full customer service. Protection of privacy is our first and foremost requirement. It’s our liability to protect customers’ personal information and keep them confidential. Our privacy policy ensures customers' safe use of personal information and better services. To learn more, please read this Privacy Policy..
PERSONAL INFORMATION COLLECTION AND USE
1. Information Collection
Green Culture collects the personal information of customers for building long-term relationships and for providing the best client services. It helps us to understand the customer needs and ensure to provide valuable information as required. All necessary personal information is also used for the business research process which helps us in understanding our limitations and to gauge customers’ satisfaction for quick improvements.
i. Registration & Subscription: All personal information of customers collected through their registration process as it required them to provide name, address, phone, email, etc. Personal information is also gathered through customers’ subscriptions to our newsletters, advertisements, and promotional emails. Our automated systems track customers' IP addresses and record their preferences by their clicks to certain products on the part of our website which ensures we provide the customers most needed goods and services they required.
ii. Personal and Non-Personal Identifiable Information: We usually collect two types of information from customers — one is personally identifiable information from customers those consists of name, email, order details, shipping address, telephone number, credit card details, etc. to fulfil customers' shopping orders. Other is non-personal identifiable information acquired by tracking the URL (uniform resource locator) of websites and IP address of clients from where they are coming and tracking the moments of customers on our site. Such information is normally based on website surfing time, page clicks, products view, downloads, items inside shopping carts, etc.
iii. Cookies: Cookies stored on the hard drives of customers while browsing Green Culture to collect the non-personal information of customers which helps us to identify the customers’ preferences. It helps us to secure our site from illegal activity, make our site run smoothly, enable customers to view and retrieve the last stored products to their carts, etc. Although customers can disable all those cookies stored on their hard drives by changing the options in their browsers, it is most advisable that enabling those cookies help customers to use all helpful features available on our website.
iv. Advertising: We may use advertising/promotional companies to serve ads on our behalf. These ad agencies may employ cookies and web analytics to measure promotion effectiveness. They might collect information such as which key web pages are visited or what products are purchased by the customer and in what amount. Any information that these ad agencies collect via cookies and web beacons is not linked to any personal information collected by us.
v. v.Age: Personal information from under the age of 13 years is usually not recorded and is deleted as soon as it is identified. Any incorrect information shared with us by mistake or by someone else can be corrected and removed by approaching directly to our support team through email and using the contact us web form. Please do not use our site if you are under the age of 13, and do not submit any personal information to us.
2.Use And Protection Of Information
Personal information is used for fulfilling the customers’ orders, for the verification process, and while providing wholesale accounts. Personal information can be provided to shipping or some other company linked with Green Culture in providing products and services to customers. For example, the information is provided to the logistics partner for the final orders process as these enterprises are required to maintain a record of purchasing customers for any future claim. Such personal information is also used for the research processes which helps us in providing valuable services to the customers and in providing customized online experiences. Most probably such information is used for direct communication processes between company staff and customers, during company promotional campaigns, while providing technical assistance, billing information, etc. All personal data and confidential information of customers are secured through our electronic systems and our managerial procedures. Privacy of information is secured by the use of Secured Socket Layer (SSL) encryption on our website, through our skilled technical staff and third-party security companies. The information shared with other companies is used by complying with our company customers’ privacy policy, and they are required to safeguard all clients’ data against any illegal use.
PROMOTIONAL E-MAILS, NEWSLETTERS, AND ONLINE ADVERTISEMENTS
Promotional emails, newsletters, and online ads periodically mailed to customers are subject to their willingness and consent. Promotional emails are forward to provide information about new products, discounts by the company, and any other exclusive deals. Customers at any time can unsubscribe from those promotional emails, advertisements, and newsletters by sending direct mail to customer service or you can also unsubscribe from the option available inside those promotional emails. The partner companies provide ads on our site. Green Culture is not responsible for those sites' privacy policies. Customers willing to all those advertisements must review other sites' privacy policy and their conditions and requirements.
PRIVACY COMMITMENT
Green Culture is fully committed to protect customers’ privacy and not sharing or disclosing information to anyone without their willingness. All sensitive personal information is secured, and our management team is entirely obliged to take care of all of it. Questions or concerns regarding any issue linked to the privacy policy of Green Culture can be forward to us through a web form and by contacting directly to us through our helpline at +92 301 8882366.
CHANGES/MODIFICATIONS TO PRIVACY POLICY
We timely review our privacy policy and do changes to fulfil our commitments, any change in our services, or subject to customers’ feedback. Any changes to all those privacy policies will be notified to customers by direct sending notifications to customers' personal emails. The privacy policy of Green Culture is subject to change at any time without prior notification. It is advisable timely review our privacy policy to avoid any misunderstanding.
